Canva
Elevating the user experience in Canva's help article to empower users to self resolve faster and easier
Product Design
Exploratative Design
Internship
Project
Canva
Type
Product Design
Timeline
3 months
Tools
Canva, Figma AI, Claude.ai, Figma, Figjam, Fullstory, Data Analytics
Design methods / activities
Prioritisation Methods (RICE, MoSCoW), Data Analysis, HMWs,
Project Goals
Improve the user experience in Help Centre Articles to drive Canva's help group mission to raise CSAT by 5%
Project Goal: Redesign help article experience to improve CSAT and self-resolution
Objective: Eng-ready designs for an improved help article experience optimising layout, visual support, and navigability
Project Stretch Goal: Explore future concepts to enhance the help article experience
Objective: Design exploration and discovery into more complex help article features
I am still working on this case study, in the mean time - explore some of my other work below
Check out some of my recent projects.
figma wizard
open to full-time opportunities in Brisbane / remote
4 internships landed during university
graduated nov 25 with Bachelor of Design (Interaction Design) from USYD
two years experience in product design
Canva
Elevating the user experience in Canva's help article to empower users to self resolve faster and easier
Product Design
Exploratative Design
Internship
Project
Canva
Type
Product Design
Timeline
3 months
Tools
Canva, Figma AI, Claude.ai, Figma, Figjam, Fullstory, Data Analytics
Design methods / activities
Prioritisation Methods (RICE, MoSCoW), Data Analysis, HMWs,
Project Goals
Improve the user experience in Help Centre Articles to drive Canva's help group mission to raise CSAT by 5%
Project Goal: Redesign help article experience to improve CSAT and self-resolution
Objective: Eng-ready designs for an improved help article experience optimising layout, visual support, and navigability
Project Stretch Goal: Explore future concepts to enhance the help article experience
Objective: Design exploration and discovery into more complex help article features
I am still working on this case study, in the mean time - explore some of my other work below
Check out some of my recent projects.
figma wizard
open to full-time opportunities in Brisbane / remote
4 internships landed during university
graduated nov 25 with Bachelor of Design (Interaction Design) from USYD
two years experience in product design
Canva
Elevating the user experience in Canva's help article to empower users to self resolve faster and easier
Product Design
Exploratative Design
Internship
Project
Canva
Type
Product Design
Timeline
3 months
Tools
Canva, Figma AI, Claude.ai, Figma, Figjam, Fullstory, Data Analytics
Design methods / activities
Prioritisation Methods (RICE, MoSCoW), Data Analysis, HMWs,
Project Goals
Improve the user experience in Help Centre Articles to drive Canva's help group mission to raise CSAT by 5%
Project Goal: Redesign help article experience to improve CSAT and self-resolution
Objective: Eng-ready designs for an improved help article experience optimising layout, visual support, and navigability
Project Stretch Goal: Explore future concepts to enhance the help article experience
Objective: Design exploration and discovery into more complex help article features
I am still working on this case study, in the mean time - explore some of my other work below
Check out some of my recent projects.
figma wizard
open to full-time opportunities in Brisbane / remote
4 internships landed during university
graduated nov 25 with Bachelor of Design (Interaction Design) from USYD
two years experience in product design